CACES - Conversational AI & Customer Experience Summit

Active

Next edition: Oct 2027 (TBC; 2026: 28-29 Oct), Munich
Country: Germany (DE)
HQ: Munich, Germany
Employees: ~10
Parent: Altrusia Global appears operationally involved through the registration, sponsorship, and speaker contacts, but the website does not explicitly confirm it as the legal parent company.

Indexes

AI & Data

Overview

CACES, presented on conversationaltechsummit.com as Conversational AI & Customer Experience Summit Europe, is a recurring business conference focused on conversational AI, chatbots, customer experience, and related policy and regulatory issues. Its format combines keynote and expert sessions with networking and exhibition access for technology providers and professional attendees.

The brand is positioned as a European industry event held in Munich. The website lists annual editions from 2022 onward and identifies Altrusia Global email addresses for registration, sponsorship, and speaker inquiries. The available site information does not establish a separate operating company, employee base, or product business beyond the event franchise.

History

The website does not identify a founding individual or provide a formal founding date. CACES is presented as a recurring two-day European event focused on conversational AI and customer experience. The site documents editions in Munich from 2022 through 2025 and lists a 2026 event at H4 Hotel München Messe. Registration, sponsorship, and speaker contacts use Altrusia Global email addresses, indicating an organizational connection, although the site does not clearly state a corporate ownership structure.

Product Lines

Product Line	Positioning	Price Range
CACES Europe Conference	Professional conference for conversational AI and customer experience	Unknown
Solution Provider Pass	Exhibition and networking access for technology providers	$1,050 - $1,100
Delegate and Networking Passes	Industry attendee access to sessions and professional networking	Unknown
Sponsorship and Exhibition Packages	Commercial participation for conversational-AI vendors and partners	Unknown

Manufacturing

Not applicable. CACES is an event and conference brand rather than a manufacturer; its offerings consist of conferences, networking, exhibition access, and related passes.

Notable Products

CACES Europe - Two-day European conference covering conversational AI, customer experience, industry trends, innovation, policies, and regulations.
Solution Provider Pass - Paid access package offering entry to the two-day event, networking area, and exhibition booths; listed at €999 on the site.
Speaker and Expert Program - Conference programming featuring speakers, industry experts, chatbot companies, and conversational-AI technology providers.
Exhibition and Networking Area - Exhibition and networking area connecting attendees with conversational-AI solution providers.

Reputation

The brand is presented as a recurring specialist conference with a focus on practical industry discussion, networking, and vendor participation. Its documented continuity across Munich editions from 2022 through 2025 supports an established event presence. Publicly available information is limited regarding attendance scale, independent reviews, organizer structure, and measurable professional impact, so broader market reputation cannot be verified from the site alone.

Sources (10)