Customer Contact Expo
ActiveOverview
Customer Contact Expo, listed on the supplied ExCeL London page as Contact Centre & Customer Experience Expo, is a United Kingdom trade event for the contact-centre and customer-experience sector. It brings together industry suppliers, practitioners, and technology providers through exhibition stands, seminars, panel discussions, and live demonstrations.
The event is positioned as a specialist industry exhibition serving contact-centre professionals and organizations evaluating customer-contact technologies and operational practices. The available event listing identifies a scheduled 2026 edition at ExCeL London but does not provide verified information about the brand’s founding company, employee base, or corporate ownership.
History
The event’s founding date and original founders are not identified in the available source. It is presented as a recurring event focused on contact centres and customer experience, hosted at ExCeL London. The event has continued as a scheduled 2026 edition on 18–19 November 2026. The available source does not establish acquisitions, ownership changes, or a corporate rebrand.
Product Lines
| Product Line | Positioning | Price Range |
|---|---|---|
| Trade exhibition | Industry marketplace for contact-centre suppliers and buyers | |
| Conference seminars | Educational sessions on contact-centre and customer-experience practices | |
| Panel discussions | Peer and expert discussion of sector trends | |
| Exhibitor demonstrations | Hands-on evaluation of contact-centre technologies and services |
Manufacturing
Not applicable. Customer Contact Expo is an events and exhibitions brand rather than a manufacturer; its program comprises seminars, panel discussions, supplier demonstrations, and hands-on technology presentations.
Notable Products
- Contact Centre Expo - Annual trade exhibition focused on contact-centre technologies, services, and operational solutions.
- Expert-led seminars - Conference program featuring expert-led seminars on contact-centre and customer-experience topics.
- Panel discussions - Discussion program covering sector trends and operational issues through panels.
- Live product demonstrations - Exhibitor presentations allowing attendees to evaluate contact-centre products and technologies.
Reputation
The event is presented by ExCeL London as a major European gathering dedicated to contact centres and customer contact, with thousands of peers and industry suppliers referenced in the listing. Its professional value comes from combining conference content with direct access to vendors and demonstrations. Independent evidence about attendee satisfaction, pricing, criticisms, or broader industry reputation was not available in the supplied source.