CX BFSI Exchange Europe

Active

Next edition: 13-14 Sep 2027, Berlin
Country: Germany (DE)
HQ: London, United Kingdom (operator address: IQPC Ltd, 129 Wilton Road, London SW1V 1JZ); the event itself is held in Berlin, Germany.
Parent: IQPC Ltd, the London-based event organiser associated with the CX Network brand. The available materials do not establish a separate parent company beyond this operator.

Indexes

FinTech & Banking

Overview

CX BFSI Exchange Europe is an invitation-only executive event focused on customer experience, customer service and digital leadership in European banking, financial services and insurance. It brings together senior representatives of financial institutions, fintech companies and solution providers for conference sessions, peer discussions, networking and scheduled one-to-one meetings.

The brand operates within CX Network’s specialist event portfolio and is administered by IQPC Ltd. Its market position is as a niche, hosted-meeting and executive-networking forum rather than a software, financial-services or consumer brand; publicly available materials identify Berlin as a venue for a cited European edition and list London-based IQPC contact details.

History

CX BFSI Exchange Europe is an event brand operated through the CX Network and IQPC Ltd. The available event material describes it as an annual, invitation-only European exchange for customer-experience, customer-service, customer-care and digital leaders in banking, financial services and insurance. Its materials state that the format draws on more than 15 years of global CX-in-BFSI exchange experience. The event has used European venues including London and Berlin, with the cited edition scheduled for Berlin.

Product Lines

Product Line	Positioning	Price Range
CX BFSI Exchange Europe event	Invitation-only executive forum for European BFSI CX leaders	Not publicly disclosed
Executive conference programme	Peer-led content on CX, service, digital transformation and AI	Not publicly disclosed
Hosted 1:1 meetings	Scheduled buyer-supplier meetings aligned with attendee priorities	Not publicly disclosed
Sponsorship and partnership packages	Commercial participation for technology and service providers	Not publicly disclosed
Research and post-event content	Reports and insight material based on exchange participation	Free or registration required

Manufacturing

Not applicable: this is a business event and professional networking brand rather than a manufacturer. Its offerings are produced through event programming, executive participation, presentations, hosted meetings and networking, with administration handled by IQPC Ltd.

Notable Products

CX BFSI Exchange Europe - Invitation-only European CX leadership event for banking, financial services and insurance executives.
1:1 Meetings - Pre-arranged, agenda-based meetings connecting participating executives with solution providers around CX and digital priorities.
Executive Conference Programme - Curated event agenda featuring executive speakers, peer discussions and sessions on AI, customer-centric design, CX transformation and regulatory pressures.
Post-Event Reports and Research - Post-event report and related research content covering attendee insights, CX maturity and investment priorities.

Reputation

The event is presented as a focused forum for senior BFSI customer-experience and digital professionals, with its invitation-only structure, executive attendee base and scheduled meetings as defining features. Its materials indicate participation from banks, insurers and fintech companies and address practical issues such as AI adoption, customer-centric design, investment planning and regulatory expectations. Public pricing is not readily disclosed, and the available evidence supports assessing it as an industry networking and lead-generation event rather than as an independent operating company or product brand.

Sources (10)