Zauber

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Overview

Zauber is a Berlin-based applied-AI software company focused on international sea and air freight forwarding. Its platform provides pre-configured AI agents that work through operators’ inboxes and connect with core systems such as CargoWise One and rate-management platforms. The agents automate tasks including quotation, booking creation, document handling, milestone updates, and exception workflows while keeping human operators in control.

The company is positioned as a specialized technology provider for freight forwarders rather than a configurable general-purpose AI product. Its notable market distinction is the combination of logistics-specific workflows, document understanding, and integrations with forwarding systems in a single operational platform.

History

Zauber Technology GmbH was founded in 2024 by Erik Muttersbach, a co-founder and former Chief Product and Technology Officer of digital freight forwarder Forto. The company developed a specialized applied-AI platform for sea and air freight forwarding rather than a general-purpose AI tool. Its platform supports operational workflows across quotation, booking, milestone tracking, document extraction, exception handling, and SOP monitoring. Zauber is represented by Erik Muttersbach as managing director.

Product Lines

Product Line	Positioning	Price Range
Quotation automation	AI-assisted rate retrieval and quote preparation for freight enquiries
Booking automation	AI-assisted creation and completion of sea and air freight bookings
Document processing	Extraction and mapping of shipment data from logistics documents
Milestone and ETA automation	Automated shipment updates, tracking, and onward communications
Workflow and exception automation	Configurable AI execution of forwarding SOPs and operational exceptions

Manufacturing

Zauber does not manufacture physical products. It develops and operates proprietary AI software in-house, with integrations into systems including CargoWise One, rate-management systems, email platforms, and other freight-forwarding tools.

Notable Products

Quotation Agent - AI agent for reading freight enquiries, retrieving applicable rates, and preparing customer quotations.
Booking Agent - AI agent that creates shipment bookings from emails and attached documents in forwarding systems such as CargoWise One.
Document Processing Agent - AI document-processing capability for extracting data from commercial invoices, packing lists, bills of lading, arrival notices, and related files.
Milestone Tracking Agent - AI agent for recording and updating shipment milestones, including carrier and terminal ETA changes.
Workflow and Exception Agents - AI workflow automation for exception handling, SOP monitoring, and operational coordination across freight-forwarding processes.

Reputation

Public information presents Zauber as a specialized logistics-AI startup with leadership experienced in digital freight forwarding, particularly through Erik Muttersbach’s prior role at Forto. Its perceived strengths are domain-specific workflows, integrations with established forwarding systems, and support for semi-structured email and document work. Independent public review coverage and customer feedback appear limited, so broader professional sentiment, implementation outcomes, and criticisms cannot yet be assessed reliably.

Sources (10)