Service Summit + Sales Summit

Active

Overview

Service Summit + Sales Summit is a German B2B trade-fair and conference format focused on digital customer service, customer experience and sales transformation. The program brings together exhibitors, speakers and professional attendees around service operations, automation, artificial intelligence-related applications, customer-service excellence and evolving sales models.

The event is organized by Trailblazer Summits GmbH, part of the Trailblazer Summits Group and the wider CloserStill Media Group. The website describes the format as serving more than 900 attendees and 40 exhibitors, with the Service Summit and Sales Summit accessible through a combined ticket.

History

The website identifies Trailblazer Summits GmbH as the organizer of Service Summit and Sales Summit. Trailblazer Summits Group is based in Hamburg and operates the event as part of a portfolio of affiliate conferences with similar formats across industries. The available company information does not state the original founder or a founding year. The event has expanded from a customer-service-focused trade fair and conference into a combined Service Summit and Sales Summit format, with one ticket covering both events.

Product Lines

Product Line	Positioning	Price Range
Service Summit trade fair	B2B exhibition for digital customer-service technologies and providers
Service Summit conference	Professional conference on customer service, CX operations, automation and innovation
Sales Summit trade fair	B2B exhibition for sales technology, transformation and enablement
Sales Summit conference	Professional conference on modern sales organizations and hybrid selling
Service & Sales Summit combined ticket	Combined access to both co-located event formats

Manufacturing

Not applicable: Service Summit and Sales Summit are business events rather than manufactured products. The events are organized by Trailblazer Summits GmbH and held in Germany, with the listed 2027 edition scheduled for Düsseldorf.

Notable Products

Service Summit - Trade fair and conference focused on digital customer-service innovation, including customer-service excellence, emotional intelligence, machine learning, automation and robotic process automation.
Sales Summit - Parallel trade fair and conference covering sales transformation, hybrid and remote sales, sales enablement and related customer-facing processes.
Service & Sales Summit - Combined event access offering one ticket for both the Service Summit and Sales Summit.

Reputation

The event is positioned as a specialist German meeting point for customer-service, customer-experience and sales professionals, with participation from companies such as Telefónica Germany, DKV Mobility, DATEV and ServiceNow-related practitioners. Its stated scale includes more than 20 hours of programming, over 40 exhibitors and more than 900 attendees. Publicly available information emphasizes networking and practical industry exchange; independent evidence about attendee satisfaction, critical reviews or broader professional reputation is limited.

Sources (10)